The consistent support system.

Round the clock services

These days recent information and latest updates have been the most key elements to travel. The ever changing situations have created a havoc in the world of travel and as a result, emergency travel services have now become inevitable. Being an international brand of repute it is our foremost priority to ensure that our travelers are safe and protected. That’s the reason our travel tech tools are enabled to deliver emergency services across international borders.

Services provided by LCC 24X7 desk

  • 24X7X365 call center assistance

  • Booking/Re-booking of services including Air/Car/Hotels/Rail

  • Booking Exchanges / Revalidations

  • Issuing of Low-cost airlines

  • Refunds of tickets

  • Update and Queue

  • VIP Services including web check in, documentation process, for example filling up the quarantine declaration form, self-declaration form etc. for places, if required.

Service Level Agreements

  • 80% of calls answered within 60 seconds – query response within one hour

  • Agents proficient in Spoken English

  • Service availability during client’s business hours and beyond

  • 100% call recording maintained for a period of 1 month

  • Monthly MIS report and local invoicing

  • Well defined escalations

Benefits For Clients

  • 24 x 7 Service to ensure maximum support to you

  • Competitive pricing and transparency

  • Centralized key account management

  • Easy and quick travel policy compliance as required by you

  • Monthly customized MIS reports

  • Local tax-compliant invoicing

  • Centralized duty-of-care
Asia Pacific & Middle East Africa Hub Services
Delivering centralized business travel solutions