24/7 Emergency Travel Assistance
Round the clock travel services
Our 24/7 emergency travel assistance, one of our premium travel services, facilitates with recent information and latest updates which have always been the key elements to travel safety and better travel planning. The ever-changing situations have created a havoc in the world of travel and as a result, 24/7 emergency travel assistance, at the hour of urgency, has now become inevitable. Being an international brand of repute, it is our foremost priority to ensure that our travelers are safe and protected. That’s the reason our travel tech tools are enabled to deliver travel support 24/7 across international borders.
Also, with our call center support you will get complete assistance even beyond your regular business hours. Our call center had always been active even at the period of lockdowns. With tremendous travel support 24/7 from our travel experts, we had been able to rescue our travellers from the remote countries and guided them back safely to their home towns. This was only possible due to our incredible rapport with our suppliers and in-depth knowledge and experience of our travel experts. As a leading travel management company, we have been producing customer delights since decades.
Services provided by LCC 24/7 desk
Our 24/7 emergency travel assistance comes with the following features.
- 24X7X365 call center assistance.
- Booking/Re-booking of services including Air/Car/Hotels/Rail
- Booking Exchanges / Revalidations
- Issuing of Low-cost airlines
- Refunds of tickets
- Update and Queue
- VIP Services including web check in, documentation process, for example filling up the quarantine declaration form, self-declaration form etc. for places, if required.
Service Level Agreements
- 80% of calls answered within 60 seconds – query response within one hour
- Agents proficient in Spoken English
- Service availability during client’s business hours and beyond
- 100% call recording maintained for a period of 1 month
- Monthly MIS report and local invoicing
- Well defined escalations
Benefits For You
Extract maximum benefits from this service feature and stay secured and comfortable during your travel.
- 24/7 emergency travel assistance to ensure maximum support to you
- Competitive pricing and transparency
- Centralized key account management
- Easy and quick travel policy compliance as required by you
- Monthly customized MIS reports
- Local tax-compliant invoicing
- Centralized duty-of-care
Frequently Asked Questions (FAQs) on 24/7 Emergency Travel Assistance
What are the mediums to contact your support?
At Lufthansa City Center Travels and Rentals, we put additional efforts on customer experience and that’s the reason we have set up avenues through which you can reach us easily. We have multiple contact points that are listed below.
- +91 33-4000 0777
- +91 98368 37372
- corporatehelpdesk@travelsandrentals.com
What types of emergency travel services you provide?
Our emergency travel services cover lot of features that makes a business travel smooth and hassle free. Following are the services that we consistently provide on pre, during and post travel.
- 24X7X365 call center assistance
- Booking/Re-booking of services including Air/Car/Hotels/Rail
- Booking Exchanges / Revalidations
- Issuing of Low-cost airlines
- Refunds of tickets
- Update and Queue
- VIP Services including web check in, documentation process, for example filling up the quarantine declaration form, self-declaration form etc. for places, if required.
Is online emergency travel services available?
Yes, it is available. Our online emergency travel services brings effective information and services to you at the need of the hour. All you need to do is mail us your requirements at corporatehelpdesk@travelsandrentals.com with your personal details like name, address, contact number, email id etc. and we will get back to you with possible solutions.
Is emergency support available for both domestic and international travel?
Absolutely! In fact, we have dedicated support for domestic and international travel to assist you with travel solutions you may need. We have separate efficient teams that look after domestic and international travel and consistently providing solutions to make our clients’ experience better.
Do you provide support with men on ground?
That depends on the type of travel support you need. Being a part of one of the largest international travel franchises of the world – Lufthansa City Center, we have strong global travel network in more than 100 countries across the world. Therefore, we can provide emergency travel support in most of the destinations you may plan to travel. Connect with us to know in detail.
