The consistent support system.

Round the clock travel services

Our 24X7 emergency travel service facilitates with recent information and latest updates which have always been the key elements to travel. The ever changing situations have created a havoc in the world of travel, and as a result, 24X7 travel service at the hour of emergency has now become inevitable. Being an international brand of repute it is our foremost priority to ensure that our travelers are safe and protected. That’s the reason our travel tech tools are enabled to deliver emergency services across international borders 24X7.

Also, with our call center support you will get complete assistance even beyond your regular business hours. Our call center had always been active even at the period of lockdowns. With tremendous support from our travel experts we had been able to rescue our travellers from the remote countries and guided them back safely to their home towns. This was only possible due to our incredible rapport with our suppliers and in-depth knowledge and experience of our travel experts. As a leading travel management company we have been producing customer delights since decades.

Take a look at our success stories.

Services provided by LCC 24X7 desk

Our 24X7 emergency travel service comes with the following features.

  • 24X7X365 call center assistance

  • Booking/Re-booking of services including Air/Car/Hotels/Rail

  • Booking Exchanges / Revalidations

  • Issuing of Low-cost airlines

  • Refunds of tickets

  • Update and Queue

  • VIP Services including web check in, documentation process, for example filling up the quarantine declaration form, self-declaration form etc. for places, if required.

Service Level Agreements

  • 80% of calls answered within 60 seconds – query response within one hour

  • Agents proficient in Spoken English

  • Service availability during client’s business hours and beyond

  • 100% call recording maintained for a period of 1 month

  • Monthly MIS report and local invoicing

  • Well defined escalations

Benefits For You

Extract maximum benefits from this service feature and stay secured and comfortable during your travel.

  • 24X7 emergency travel service to ensure maximum support to you
  • Competitive pricing and transparency
  • Centralized key account management
  • Easy and quick travel policy compliance as required by you
  • Monthly customized MIS reports
  • Local tax-compliant invoicing
  • Centralized duty-of-care
Asia Pacific & Middle East Africa Hub Services
Delivering centralized business travel solutions