They say there’s always a place for the right candidate! And here, we believe that. If you have right skill set and a will to explore jobs & careers in the travel industry then we would love to discuss with you, no matter if you are a fresh applicant or an experienced professional. As a leading corporate travel management company in India, we have created an environment that is open to innovation and creativity. Our team members share tremendous passion for delivering top travel solutions to all our clients across the world. And perhaps due to increasing and consistent customer delight we are growing every year incredibly with more and more patrons, suppliers, partners, and associates joining us. With the upward growth of the entire travel industry your travel career might just find the perfect time to start now.
At LCC Travels & Rentals, our true culture reflects in our belief that our people are the strongest assets of our company. We have set our goals in putting our people first and providing a favourable situation of maintaining an equal Personal – Professional Life balance. As a company we have grown with our people over the years and developed a perfect Human Resource Management model that empowers right jobs & careers and inspires lives in travel industry.
Because our collaborative environment provides you with an excellent opportunity to learn and share invaluable experiences. By joining this company, you will be able to explore an international travel franchise network, know more about the latest travel trends, understand, and contribute to the change in travel both domestically and internationally. Moreover, your career in travel industry can take advantage of the immense scope you will get here and expand the same in a better way.
With 600 locations in 85 countries worldwide, we stand strong as an international travel brand. Like our diverse culture you will also find interesting jobs & career opportunities with us. Our people model offers competitive package, travel opportunity and proper training & development based on needs and aspirations. Constant motivations through recognitions and acknowledgement make our culture. In a nutshell we just do not offer travel career, we create a better future.
Is it safe to join Travel industry considering the situation during pandemic?
The Travel industry in India has contributed to GDP handsomely in pre-pandemic years recording to an approx. of 10% with more than $US207 billion on an average till 2019. Good news is that like other industries, Travel industry is also recovering at a rapid pace. Projections reveal that by 2029 it can touch $US512 billion. To add on to that India is poised to be the 3rd largest civil aviation industry in the world. Indian government plans to launch 80 new airports, a move that will provide a tremendous boost to air travel within country. Numbers expected to almost treble in a short period of time.
Can I see the world if I join Travel industry?
There is always a chance! Depending on your nature of work, your career path can enable travel. Our people have travelled to various destinations domestic and international for work and experience sessions.
Can I cope with the culture of Travel if I shift from other industry?
There are many people in our organization, working in various roles, have shifted from other industries and coping up pretty well. Our jobs & career scopes in travel industry are designed for people who wish to take up challenges and innovate further.
What are the opportunities to work with a Travel company?
You will get incredible opportunities working with us. You can interact with our customers all over the world and know them. You will also get scopes to work closely with various airlines, top hotels and our other reputed suppliers all over the globe. That would certainly provide a boost to your career in travel industry.
What are the departments I can work with ?
There are various departments in our organization that are dedicated to certain aspects viz. business travel, inbound travel, outbound travel, documentation, marketing, human resource, accounts, 24X7 emergency travel services etc. You can choose from them based on your interest and skills.
Location: Kolkata
Experience: 3-4 Years
Duties and responsibilities
Eligibility
Location: Kolkata
Duties and responsibilities
Respond to all customer reservation requests promptly
Fully knowledgeable about rates, promotions, amenities, programs and services
Manage systems that are set up within the reservations department
Responsible for maintaining rate parity across all booking Channels (Website, OTA, GDS, Travel Agents
etc.)
Understand and enforce company policies
Verify if each reservation requests are processed as per the set standards
Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time
Handle any request for amenities or transportation promptly and accurately
Monitor all Tentative / Provisional / Wait listed bookings entered on the system
Record and file all reservation correspondence
Update all reservation modifications
Track daily, weekly, monthly, and yearly statistics
Ensure that the defined ISO standards and SLAs are followed
Eligibility
Knowledge of Amadeus/Galileo/GDS/Sabre is a must
Should have prior experience in ticketing
Should be willing to work in night/rotational shift, if given (not mandatory)
Location: Kolkata
Experience: 5 - 10 years
Roles and Responsibilities
Desired Candidate Profile
Location: Kolkata
Duties and responsibilities
Develop evaluation programs to monitor customer interactions so as to identify issues and errors
Randomly audit calls on daily basis required
Monitor compliance's to ensure zero non-compliance issues in terms of call quality
Provide appropriate training and coaching to address issues
Provide timely and accurate feedback to agents for improvement areas
Analyze feedback data of client satisfaction surveys
Participate in design of call quality standards
Eligibility
Excellent communication and interpersonal skills
Analytical skills
Should have experience in voice call monitoring
Should have working knowledge of basic computer and MS Office applications