From Origin To Airport

  • Familiarize yourself with the new procedures, especially about norms of social distancing, minimum touch, luggage limitations, Covid-I9 declaration, digital payments
  • Register and keep the printout of e-Pass where it is required
  • Don’t travel if you stay in a containment zone
  • Register on Aarogya Setu app
  • Avoid last minute reaching the airport. Report two hours in advance of flight time
  • Ensure web check-in, obtain boarding pass
  • Print the baggage tag and affix it on the bag at a prominent place. In case you are unable to take a print, write the PNR and the name of the passenger on a piece of paper and paste it on the bag
  • Only One check in bag and one cabin bag allowed
  • Download baggage tag with an identification number
  • During transit to airport, take all precautions to prevent infection

When You Reach The Airport

  • Before entering the terminal, ensure you are wearing protective gear
  • Mask is compulsory throughout the journey
  • Walk towards thermal screening facility near the entry gate
  • Get yourself checked for temperature. Get status of your health checked through the Aarogya Setu app or a self-declaration form
  • Children below 14 years of age will be exempted
  • Once screened, move to the CISF counter at the entry checkpoint. Display identity card, boarding pass/e-boarding pass
  • Proceed to baggage drop counter
  • At the baggage drop counter, display PNR and identification to the staff. After checking baggage tag, the staff will accept it. An electronic slip will be sent via SMS
  • Complete check-in procedure and baggage drop-off at least 60 minutes before departure


Security Check

  • Arrangements are made at airports to guide passengers to walk through the pre-embarkation security screening.
  • Security staff will practice 'minimum touch' concept to reduce physical contact with passengers
  • While waiting in the security hold area, maintain social distancing and sanitisation protocols
  • Chairs marked 'not for use' should not be occupied
  • Before boarding, collect your safety kit (three- layered surgical mask, face shield and a sanitizer) from the airlines near the boarding gate
  • Boarding for a flight will commence 60 minutes before departure and boarding gate will be closed 20 minutes before departure
  • Self-scan your boarding pass
  • Again show your ID card to the airline staff at the boarding gate



While Boarding

  • Maintain hygiene and sanitation. Face to face interaction to be minimized
  • Minimize use of lavatory and avoid any nonessential movement
  • Only one companion for children and elderly to be allowed
  • You will not be permitted to consume any eatables inside the aircraft during the flight
  • No paper/magazine will be available in the aircraft
  • No on-board sale of any item
  • lf you feel uncomfortable, fatigued or have cough, notify the crew



From Airport To Destination

  • Follow instructions and don’t rush to exit gate
  • Social distance/sanitation should be maintained at arrival gate
  • Wait near the baggage hold area till your luggage arrives
  • Transit passenger will not be allowed to come out of the transit area